Implementation Assistant

New York, NY

Job Summary

The Implementation Assistant is responsible for working various customer‐facing activities (Greeter, Check In, Fit Expert, Organizer, Check Out, and Utility) at implementation events (“Awearness” / Ordering Events).

Responsibilities and Duties

  • Work various stations throughout event; includes Greeter, Check In, Fit Expert, Organizer, Check Out, and Utility
  • Navigate computer and iPad / Laptop for Check In / Check Out functions
  • Learn and retain general knowledge of Vestagen products to assist customer with order and answer general questions they may have
  • Ensure that all event setups and breakdowns are completed to Vestagen’s satisfaction
  • Communicate any customer problems and accompany customer to Vestagen staff
  • Other duties as determined by Management

Qualifications and Skills

  • Professional and positive demeanor
  • Positive image and tidy appearance; no visible tattoos, no facial piercings (earrings are acceptable)
  • Excellent communication and presentation skills
  • Eager, quick learner with strong team‐work spirit
  • Skilled at interacting with a diverse audience including company colleagues at all levels, clinicians and administrators
  • Ability to work independently with little supervision, as well as part of a team
  • Independent problem solver
  • Ability to be flexible with work duties in a dynamic, fast‐paced environment
  • Capacity to learn and retain general knowledge of VESTEX products
  • Capability to interpret SKU structure and identify product SKU #s
  • Knowledge of computers and iPad devices
  • Scheduling flexibility; ability to work weekdays, evenings and weekends

Minimum Qualifications

  • Education: Nursing, education, healthcare background preferred.
  • Experience: 1 to 3+ years relevant business experience required. Formal project management experience preferred.
  • Technical: MS Office with Excel modeling skills preferred.

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